Terms Of Use - gridandweave

GridandWeave Terms of Use

These Terms of Use (“Terms”) govern your access to and use of the GridandWeave website (the “Site”), mobile applications (the “App”), and all related services, products, and content provided by GridandWeave Inc. (“GridandWeave,” “we,” “us,” or “our”). By accessing or using the Site, App, or our services, you (“you” or “user”) agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Site, App, or services.

1. Scope of Use

1.1 Eligibility: You must be at least 18 years old to use our services, or have the consent of a parent or legal guardian if you are a minor. By using our services, you represent and warrant that you meet this eligibility requirement.

1.2 Account Registration: To access certain features (e.g., placing orders, tracking shipments), you may need to create an account. You agree to provide accurate, current, and complete information during registration and to update this information as needed. You are responsible for maintaining the confidentiality of your account password and for all activities conducted under your account.

1.3 Prohibited Uses: You may not use our Site, App, or services for any unlawful, fraudulent, or unauthorized purpose, including but not limited to:

Violating any applicable laws, regulations, or third-party rights;

Uploading or transmitting malware, viruses, or other harmful content;

Attempting to access or modify our systems, data, or other users’ accounts without authorization;

Impersonating GridandWeave, our employees, or other users;

Interfering with the normal operation of our Site, App, or services (e.g., spamming, overloading servers).

2. Orders and Purchases

2.1 Order Placement: When you place an order on our Site or App, you are making an offer to purchase the selected products. We reserve the right to accept or reject your order in our sole discretion (e.g., if products are out of stock, pricing is incorrect, or we suspect fraud). We will confirm acceptance of your order by sending a confirmation email with order details.

2.2 Pricing and Payment: All product prices are displayed in the currency specified on the Site (based on your location) and are subject to change without notice. You agree to pay the full amount specified in your order, including applicable taxes, duties, and shipping fees. We accept payment through the methods listed on the Site (e.g., credit cards, PayPal, local payment gateways), and you represent that you have the legal right to use the payment method provided.

2.3 Order Modifications/Cancellations: Once an order is confirmed, modifications or cancellations may be requested only if the order has not yet been processed or shipped. We will use reasonable efforts to accommodate such requests, but we cannot guarantee approval. If your order has already been shipped, you may need to follow our return policy (see Section 3) to return the products.

3. Returns and Refunds

3.1 Return Eligibility: We accept returns of unused, unworn, and unwashed products with original tags attached within 30 days of delivery. Custom-made products or personalized items are non-returnable unless they are defective.

3.2 Return Process: To initiate a return, please contact our customer service team via the email or chat support provided on the Site. You will receive a pre-paid return label (for eligible regions) and instructions for shipping the products back to us. You are responsible for ensuring the products are packaged securely to avoid damage during transit.

3.3 Refunds: Once we receive and inspect the returned products (to confirm they meet return eligibility), we will process your refund to the original payment method within 5-7 business days. Refund timelines may vary depending on your payment provider. Shipping fees are non-refundable unless the return is due to a defect in the product or an error on our part.

4. Intellectual Property

4.1 Ownership: All content on our Site, App, and services—including but not limited to logos, trademarks, product designs, images, text, and software—is the intellectual property of GridandWeave or our licensors and is protected by copyright, trademark, and other applicable laws.

4.2 Limited License: We grant you a non-exclusive, non-transferable, revocable license to access and use our Site, App, and content for personal, non-commercial purposes only. You may not reproduce, distribute, modify, display, or create derivative works of any GridandWeave content without our prior written permission.

5. Limitation of Liability

5.1 Disclaimer of Warranties: Our Site, App, products, and services are provided “as is” and “as available” without warranties of any kind, either express or implied (e.g., warranties of merchantability, fitness for a particular purpose, or non-infringement). We do not warrant that the Site or App will be error-free, uninterrupted, or secure, or that products will meet your expectations.

5.2 Limitation of Liability: To the maximum extent permitted by law, GridandWeave shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our Site, App, products, or services. This includes but is not limited to damages for lost profits, data loss, or injury to persons or property. Our total liability to you for any claim arising under these Terms shall not exceed the amount you paid for the specific product or service giving rise to the claim.

6. Privacy

Your use of our Site, App, and services is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information. By using our services, you agree to the terms of our Privacy Policy.

7. Changes to These Terms

We may update these Terms from time to time to reflect changes in laws, regulations, or our business practices. We will notify you of material changes by posting the updated Terms on our Site (with a revised “Last Updated” date) or by sending an email to the address associated with your account. Your continued use of our Site, App, or services after the effective date of the updated Terms constitutes your acceptance of the changes.

8. Governing Law and Disputes

8.1 Governing Law: These Terms shall be governed by and construed in accordance with the laws of the State of New York, United States, without regard to its conflict of laws principles.

8.2 Dispute Resolution: Any dispute, claim, or controversy arising out of or relating to these Terms or your use of our services shall first be resolved through good-faith negotiation between you and GridandWeave. If negotiation fails, the dispute shall be submitted to binding arbitration in New York City, New York, conducted in English under the rules of the American Arbitration Association (AAA). Arbitration awards are final and binding on both parties.

9. Contact Us

If you have any questions or concerns about these Terms, please contact us at: