Grid & Weave Shipping Policy
Thank you for visiting Grid & Weave. This Shipping Policy outlines important information about how we process and deliver your orders. Please review this information carefully before making a purchase.
- Processing Timelines
- Orders are processed within 1-2 business days (Monday-Friday, excluding holidays)
- Orders placed after 12 PM PST will be processed the following business day
- During peak seasons and promotional periods, processing may take up to 3 business days
- You will receive an email confirmation with tracking information once your order ships
- U.S. Shipping Tiers
We offer multiple shipping options for customers within the continental United States:
Standard Shipping
- Estimated Delivery: 5-10 business days
- Cost: $6.99
- Free on orders over $80
Express Shipping
- Estimated Delivery: 2-4 business days
- Cost: $14.99
Priority Shipping
- Estimated Delivery: 1-3 business days
- Cost: $19.99
Please note these are estimated delivery times and may vary based on carrier capacity and destination.
- Service Limitations
Current Service Areas:
- Contiguous 48 states only
Areas Not Currently Served:
- Alaska and Hawaii
- U.S. Territories
- PO Boxes and APO/FPO addresses
- International destinations
Address Requirements:
- Provide complete street addresses only
- Include apartment/suite numbers where applicable
- Double-check zip code accuracy
- We cannot modify addresses once orders are processed
- International Orders
International shipping is currently unavailable through our main website. For international customers, please check our international partner sites for availability in your region. Customs fees, import duties, and taxes are the responsibility of the recipient for international orders.
- Order Tracking & Support
- Tracking numbers are automatically emailed upon shipment
- Allow 24-48 hours for tracking information to activate in carrier systems
- For delivery concerns, contact us within 30 days of shipment
- Provide your order number and email address for fastest assistance
- Returns & Adjustments
Timeframe: Returns accepted within 21 days of delivery
Condition: Items must be unworn, unwashed, with original tags attached
Process: Initiate returns through our Returns Portal
Cost: Return shipping is customer responsibility unless item is defective
Exchanges: Size exchanges are subject to availability
Final Sale: Clearance items cannot be returned or exchanged
- Important Considerations
Carrier Selection: We partner with USPS, UPS, and FedEx based on destination and service level
Weather Delays: Inclement weather may affect delivery estimates
Address Corrections: $5 fee applies for address changes after shipment
Missing Packages: Report undelivered packages within 14 days of expected delivery
Signature Required: Available upon request for additional security
- Holiday Shipping
During November and December:
- Order by December 15th for standard shipping Christmas delivery
- Order by December 20th for express shipping Christmas delivery
- Processing times may extend to 3 business days
- Weekend processing may be available during peak season
- Lost or Damaged Items
Lost Packages:
- Investigation begins 10 business days after expected delivery
- Claims filed with carrier after 14 business days
- Replacement or refund provided based on investigation outcome
Damaged Items:
- Contact us within 7 days of receipt
- Provide photos of damaged item and packaging
- We cover return shipping for damaged items
- Policy Updates
We reserve the right to modify this shipping policy. Changes will be reflected on this page with updated effective dates. Continued use of our site constitutes acceptance of these terms.
- Contact Information
For shipping inquiries:
Email: support@gridandweave.com
Response Time: 24-48 hours during business days
Phone Support: Available for urgent shipping matters
Note: Delivery estimates are provided by carriers and may vary. Grid & Weave is not responsible for carrier delays beyond our control. We recommend ordering early for time-sensitive deliveries.
